Refund policy

Last Updated: July 2026

At Monelia, your satisfaction is our priority. We are committed to providing high-quality fashion accessories and an enjoyable shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you through our hassle-free return and refund process.

1. 30-Day Return Guarantee

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Be free from signs of wear, damage, or alteration.
Be accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

Gift cards.
Final sale or clearance items.
Personalized or customized products.
Items damaged through misuse, improper care, or normal wear and tear.

3. Return Process

To initiate a return, please contact our customer support team.

Email: support@monelia.beauty

Please include:

Order Number
Full Name
Reason for Return
Photos (if the item is defective or damaged)

Our support team will respond with return instructions within 1–2 business days.

4. Return Shipping

If the return is due to our mistake (wrong item, defective product, or damaged during transit), we will cover the return shipping cost.
For all other returns, customers are responsible for return shipping costs.

Original shipping fees (if applicable) are non-refundable.