Shipping policy
Effective Date: July 2026
Thank you for shopping with Monelia.
We proudly offer Free Worldwide Shipping on all orders.
Order Processing
- Orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery:
7–10 Business Days
Delivery estimates may vary depending on:
- Customs inspections
- Public holidays
- Weather conditions
- Carrier delays
- Destination country
Shipping Cost
FREE Worldwide Shipping
No minimum purchase required.
Tracking
All orders include tracking information.
Tracking details are emailed once your package has been dispatched.
Customs & Import Duties
Depending on your country's regulations, customs duties or import taxes may apply.
Customers are responsible for any applicable customs charges.
Incorrect Address
Please verify your shipping information before placing an order.
We cannot guarantee replacement or refunds for orders shipped to incorrect addresses provided by the customer.
Lost Packages
If your package appears lost, please contact us.
We will work directly with the shipping carrier to investigate and resolve the issue promptly.
Contact
Monelia
Website: https://monelia.beauty
Email: support@monelia.beauty
Phone: +1 250-328-2801
Address:
302 Newton Dr
Penticton, BC V2A 8Z5
Canada